Our client, a major downstream company, is seeking an IT Support Analyst to work a 7-month contract in Rodeo, CA
This is an entry-level desktop support position that will be responsible for troubleshooting, managing, monitoring, and providing hands-on support for desktop computers, iPad and iPhones, and assisting users with common office applications. The role will report to the San Francisco IT Area Lead and will participate in corporate technical knowledge sharing/best practice network teams.
Job responsibilities
- Providing reliable and efficient end-user support for personal computing environments and critical business applications.
- Troubleshooting and mitigating build, application, and system performance issues.
- Building and maintaining relationships with technical partners in the business.
- Coordinating resources and suppliers to complete projects and work requests.
- Collaborating with central infrastructure and Regional Infrastructure Analyst to assist with hardware refresh activities.
- Able to identify process improvements and propagate best practices.
- Optimize IT service delivery by improving reliability, efficiency, quality and cost effectiveness of defined components of services while following corporate standards and safety practices.
- Providing as network infrastructure maintenance and support.
- Track and maintain IT hardware.
- Maintain service delivery while following safety practices.
- Maintaining documentation of supported systems.
- Able to actively participate in an after-hours (call-out) schedule in support of critical systems and infrastructure.
Requirements
- High school diploma or GED equivalent
- 2 or more years of experience in applicable Information Technology discipline
- 1 or more years of direct experience in troubleshooting Microsoft Windows Operating Systems
- Proven ability and willingness to provide day-to-day and after-hours support (24x7) as appropriate
- Ability to safely operate a motor vehicle in the refinery around process equipment
- Compliance with refinery safety requirements including wearing appropriate personal protective equipment when necessary
- Able to lift computer equipment that weighs up to 30 lbs. from the floor and safely carry up 4 flights of stairs
- Able to bend, stoop, or crawl under furniture to connect wiring
- Able to bend to pick up equipment and load pull cart
- Able to lift an individual item weighing up to 30 lbs.
- Able to push/pull equipment on a cart of up to 100 lbs.
- Able to climb 4 or more flights of stairs to access field hardware
- Willing and able to obtain a Transportation Worker Identification Card (TWIC). Information can be found athttps://www.tsa.gov/for-industry/twic