Airswift has been tasked by one of our Oil & Gas client, and we would like to seek a Peoplecare Specialist (Contract), to be based in Kuala Lumpur, Malaysia.
JOB RESPONSIBILITIES:
First point of contact for employees, line managers and people advisors. Supporting full employee life cycle query resolution via live channels e.g. chat and case management. Examples queries include:
- Life event queries (how to, when, where)
- Time and attendance queries (how to, what type, when)
- Reward, performance and compensation queries
- Coaching line managers through employee relations queries
- Providing exit process guidance
Use our operating framework and service enabling technologies to manage queries.
- Create, update, triage and/or resolve cases according to our services commitment
- Follow defined problem and incident management processes, escalate where necessary
- Proactively seek advice on unclear processes and suggest solutions to problems
- Evaluate high risk cases/trends and deliver regular updates to leads
- Execute in-scope transactions in people and culture applications
Support basic people and culture system(s) navigation
- Promote the use of self-service
- Diagnose individual system queries and seek resolution
- Perform initial investigation for technical issues and triage them to the centralized application support team
Support proactive project activities
- Support new joiners, movers and leavers by providing enhanced care services
- Identify and execute continuous improvements opportunities
- Support knowledge creation and maintenance
- Support global change and implementation projects
- Support cyclical people and culture activities
JOB REQUIREMENT:
• Bachelor’s degree in HR/relevant business field required, or diploma with 1-3 years of experience in HR or shared services environment.
• Language proficiency in Mandarin (read, write, speak)
**Please note that only shortlisted candidate will be contacted**