Learning Coordinator

Airswift has been tasked by one of its key clients to recruit a Learning Coordinator to join them on a contract position in Schiedam, The Netherlands.

The Learning Coordinator will be reporting to the Talent Management & Learning Manager for Group Functions.

The position will cover 3 locations, Netherlands (Schiedam and Amsterdam), US (Houston) and Switzerland (Marly).

As Learning Coordinator, you are responsible for assisting employees, management, the local Human Resources team and external stakeholders by completing Talent Management and Learning related activities with accuracy and on-time deliverables. You apply and maintain Company policies and procedures in support of the respective population with a high degree of customer focus and confidentiality. Next to administering and organizing training, you may also be responsible for non-routine activities as required.

ROLE CONTRIBUTION

In order that assigned activities are completed successfully (right quality and on-time) YOU ARE TO:

• Understand and complete assigned activities with accuracy and within agreed time frame ensuring proper use of English;
• Ensure activities are completed in compliance with work requirements, applicable employment laws & regulations and applicable policies, codes, standards, regulations and industry practices;
• Proactively highlight concerns as they arise, and (re)prioritize assigned activities to meet key milestones and escalate unresolved issues to the appropriate stakeholder to minimize delays in deliverables;
• Proactively provide customer base with status updates including timely feedback regarding potential issues/ solutions while maintaining a high level of confidentiality and customer focus;
• Ensure work is documented in a well-structured format to clearly convey required information;
• Create, review and update (local) procedures and work instructions, as appropriate.

The measure of your effectiveness in this will be:

• Manage multiple priorities with accuracy and on time
• Performance feedback from HR Business partners, HR Director or other relevant stakeholders within HR
• Confidentiality in all Human Resources matters
• Cost of Non-Quality due to rework
• No surprise issues amongst stakeholder base

In order to provide trusted data to enable the business, you are to:

• Seek alignment with stakeholder/ customer on the functional requirements;
• Ensure compliance with the Data & Information Management Framework;
• Provide support with data analysis and data accuracy, working with HRIS Learning Management System module for global consistency.

To have effective working relationships amongst your customer base and other stakeholders, YOU ARE TO:

• Develop understanding of customer orientation and preferences;
• Maintain effective working relationships with others, both within and outside the team;
• Provide accurate and detailed information when escalating to the next support level;
• Pro-actively approach involved colleagues to get feedback and updates in order to accurately inform the end-user of the progress made and status.

The measure of your effectiveness in this will be:

• Customer satisfaction level;
• Develop relationships within the organization.

We are looking for candidates with an HBO (Bachelor) degree and relevant experience in a similar role. You enjoy the interaction with your internal customers, and you gain job satisfaction from being able to support the business on a high-quality level. Furthermore, you have the following skills and experience:

• Good communication skills in Dutch and English (both written and verbally);
• Comfortable with IT systems and tools – Knowledgeable with SuccessFactor (SAP) and learning management system would be a plus;
• Building in-/external partnerships and work collaboratively with others to meet shared objectives;
• Anticipating and balancing the need of multiple stakeholders;
• Knowledge of best practices, reliable network and sources of information and the ability to search for additional information when required;
• Ability to maintain accurate data as well as data quality in HR system;
• Knowledge of data privacy and information security standards;
• Enjoy getting things organized in an adequate way with an eye for continuous improvement.

Should you be interested in this exciting opportunity, please apply to this advert with your up-to-date resume.