L1 Desktop Support Engineer
Location: Paris (Hybrid working)
Contract type: 1 year contract
Time Frame: Start ASAP
Work Rhythm: 40 hours / week, (Mon – Fri)
Contract Language: English & French
Recruitment Partner: Airswift
Account Manager: Oliver Sorensen
Our Business?
We are one of the largest global organisations providing integrated telecommunication services, known world-wide for our projects and Support. We provide fully integrated project solutions and services. We have partnered with Airswift to support us in our hiring and are proud to expand our team to include the appointment of a Level 1 Desktop Support Engineer.
Role and mission:
- Provides advice and guidance to colleagues and clients regarding incidents
- Identify, log, and resolve technical problems with software applications or network systems
- Use logging system to accurately record all requests and the progression made
- Explain and document technical issues in a clear way to clients
- Ensure that work is carried out within agreed service levels and in accordance with department guidelines
- Strong Customer Obsessions and Communications
Required:
- Available for start ASAP
- Able to work from home and commute to office
- Have, or be willing to setting up, a limited company
- Good communication and documentation skills
- Minimum 3+ years of IT operation and maintenance experience
- Professional level English & French language skills
Languages:
- English (Professional)
- French (Professional)
The next step
We have an exceptional team in place, and we are pleased to be able to appoint a further person to our growing business. We are aware that you may not ‘tick all the boxes’, but if you believe you can genuinely offer some valuable skills and experience to our business, please in the first instance contact our recruitment partner Airswift.