Field Manager

Vacancy ID

BBBH1101795

Location

Châteauroux, Centre, France

Job Type

Permanent

Job description

Our Business:

We are an international business, and a leading supplier of machinery, capital equipment, process technology and aftermarket services to a range of industrial and process driven sectors. This region we have highlighted as having huge growth potential and we are investing in strengthening our brand, presence and customer base.

We are proud to be in a strong financial position, and able to add a successful field manager to our team. In order to strengthen our service team, we are searching for a strong Field Manager for the Western French market with in-depth technical knowhow, solid maintenance skills and experience as well as the power and determination to lead and coordinate a large service team. If you have the ability to think outside of the box and at the same time keep focus on the target, it might be you who we are looking for.

The Position & Experience Required:

This is a management style role, that would suit someone with a technical mindset and prior experience in the management of large industrial maintenance teams within the chemicals, foods, or pharmaceutical industries. The role is focused on managing the efforts of the existing field service team as well as managing back-office staff:

  • Ensure compliance of financial objectives (budgeting, order intake, sales, gross margin, EBITDA etc.)
  • Liaise with Field Coordinator to ensure that schedules, costs, and maintenance projects of customers both within France and internationally are adhered to and reported accurately.
  • Plan and define specific activities of field service team on a daily basis, communicating with technical, back office and operational managers to ensure good customer service.
  • Position includes field support for service engineers on customer-sites, travelling to maintain customer relations or sales support around 30% of time in role. Other 60% devoted to supervising existing activities, developing new activities and continuous improvement of the organisation via reporting from Chateauroux site.
  • Supervised staff: 30-35 field service engineers, 8-10 administrative and technical support, 2-3 relay managers.

Experience of value

  • Ability to lead internal teams and projects / customers as well as to work in an international and multicultural environment.
  • Technical knowledge of mechatronics, electronics and maintenance of industrial equipment.
  • Ability to travel for work, both within France and occasionally abroad. Evening, weekend, or holiday working may be requested in emergencies.
  • Experience of using MS Office suite and other business tools (SAP ERP databases, intervention planning software, CRM etc.)
  • Mastery of technical vocabulary and industrial processes as well as the ability to read electrical schematics and manufacturers information.
  • Experience within one of the following machinery / process technology focused sectors will be of advantage and interest: Power, Energy, Packaging, Pumps, Fluids, Water / Air handling and Food production machinery.